Orders
How do I place an order?
Please visit us at www.pdc.ae
you can create an account by registering with your contact details. Browse our
site & select the product(s) you want to buy by clicking “Add to cart. This
will take you to the product page, where you can select the required quantity
and then “proceed to checkout”.
Why have I not received confirmation of my order, but my payment has been taken?
We offer Same day delivery to orders received before
12.00pm. Orders received after 12.00pm will be delivered next day everywhere in
the UAE.What is the delivery time for any
purchase made online?
What if my order is missing?
No, right now our deliveries are
limited within UAE only.
What if my order is incomplete?
Please note that we only charge you
for items that we deliver to you. We are sorry for any inconvenience caused by
incomplete orders. Please reach out to
us through one of our customer support channels, and we will look into this
matter and resolve it ASAP. Please ensure you have your order number at hand:
Email: info@pdc.ae
Instagram: instagram.com/pdc_drugstore
Whatsapp: +971 56 501 1775
What if my order has damaged items on arrival?
Here at PDC our team takes special care of each order to ensure your
order reaches you in perfect condition. On the odd occasion that you do receive
a damaged item, please reach out to us through one of our customer support
channels, and our team will be happy to support you. Please ensure you have
your order number at hand:
Email: info@pdc.ae
Instagram: instagram.com/pdc_drugstore
Whatsapp: +971 56 501 1775
If I change my mind, how can I change/cancel my order?
We are sorry to hear that you want
to cancel your order or if you want to exchange item. The quickest way to do that is to contact our customer
support team via one of the below channels:
Email: info@pdc.ae
Instagram: instagram.com/pdc_drugstore
Whatsapp: +971 56 501 1775
If you have made the purchase online
with a credit card, payment will be reversed in 3-5 business days.
When will out of stock products be restocked?
No, right now our deliveries are
limited within UAE only.
Returns
How can I request a Return?
Return within 10 days of
purchase. Duties & taxes are non-refundable. The quickest way to do that is
to contact our customer support team via one of the below channels:
Email: info@pdc.ae
Instagram: instagram.com/pdc_drugstore
Whatsapp: +971 56 501 1775
Delivery
What is the delivery time for any purchase made online?
We offer Same day delivery to orders received before
12.00pm. Orders received after 12.00pm will be delivered next day everywhere in
the UAE.What is the delivery time for any
purchase made online?
Do you ship internationally?
No, right now our deliveries are
limited within UAE only.
Is delivery free?
Yes the shipping is free thought out UAE.
What's the minimum order value required to place an order?
There is no minimum order value.
Can I cancel the order after dispatch but before the scheduled delivery date? If so, then how will the refund be processed?
No. Orders can only be cancelled
before dispatch without any charges.
What if I receive an incorrect product? Can the correct product be delivered on priority?
If an incorrect product is delivered
due to the mistake of Pdc.ae Will be replaced with the correct
product within a targeted time frame of 1-2 working days (subject to
availability).
What if I am unavailable at the time of delivery? Can I reschedule it? Will there be any charges for the same?
Yes, delivery can be rescheduled for
the next available date. If you do not accept delivery for over 14 days, we
reserve the right to cancel the invoice, and a store credit will be issued.
Can I nominate someone else to receive the delivery on my behalf?
Yes, you can nominate, but we would
like to have a copy of his/her ID at the time of delivery. Please contact our
customer service in advance to nominate the recipient.
Can I change the delivery address after I have purchased the product online?
Yes, you can change the delivery
address before delivery, subject to the new location being in the same
city. However, you need to call our customer service for
that.
Can I add more items to the existing order and include them in the same delivery?
Existing orders cannot be amended to
add new products. You can raise a new order for additional products.
