Delivery, Return, Refund & Cancellation Policy
Store Policies
Delivery Policy
We deliver across all regions of the UAE using our own logistics service or a trusted third-party courier.
- Delivery Time: 1–2 working days within UAE cities.
- Delivery Fees: Free (for now).
To avoid delays, please provide your full address and valid contact details.
Return Policy
We accept returns within 7 days of receipt if any of the following apply:
- The delivery packaging has not been opened.
- The product is undamaged, sealed, and in its original packaging.
- An incorrect product was received.
Please notify us and return the item in its original packaging. If the product is in stock, we will send a replacement; otherwise, we will issue a refund.
Note: We reserve the right to refuse returns if the product has been opened, used, or tampered with. Shipping & handling fees are non-refundable.
Refund Policy
- Refunds are processed only through the original mode of payment.
- Processing time is 10–45 days, depending on the credit card issuing bank.
Cancellation Policy
- Orders can be canceled within 24 hours of purchase.
- Refunds will be made back to the original payment method.
- Please allow up to 45 days for the refund to reflect.