Privacy Policy

Last updated: 18-09-2026

This Privacy Policy describes how PDC (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit or use our website, use our services, make a purchase from pdc.ae (the "Site"), or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to:

• Communicate with you;

• Provide and improve our Services;

• Comply with applicable legal obligations;

• Enforce our applicable terms and policies; and

• Protect or defend our Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be associated with you.

The following sections describe the categories and specific types of personal information we may collect.

Information We Collect Directly from You

Information that you directly provide to us through our Services may include:

• Basic contact details: Your name, address, phone number, and email address.

• Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information: Your username, password, and security questions.

• Shopping information: The items you view, add to your cart, or add to your wishlist.

• Customer support information: Information you choose to provide when communicating with us, such as when you contact us through the Services.

Some features of our Services may require you to provide certain information about yourself directly. You may choose not to provide this information; however, doing so may prevent you from using or accessing certain features of our Services.

Information We Collect Through Cookies

We may automatically collect certain information about your interactions with our Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies").

Usage Data may include information about how you access and use our Site and your account, including information about your device, browser, network connection, IP address, and other information relating to your interactions with our Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.

• Payment processors that collect payment information, such as bank account details, credit or debit card information, and billing addresses, to process payments, fulfill orders, and provide requested products or services.

• Third-party services that may collect information when you visit our Site, open or click on emails we send, or interact with our Services or advertisements. This may include information collected through pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties, nor are we responsible for the policies or practices of third parties.

For more information, please see the section below titled Third-Party Websites and Links.

How We Use Your Personal Information

We may use your personal information for the following purposes:

• Providing Products and Services: We use your personal information to provide our Services, including processing payments, fulfilling orders, sending notifications relating to your account, purchases, returns, exchanges, and other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.

• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services. This may include using your information to tailor the Services and advertising provided on our Site and other websites.

• Security and Fraud Prevention: We may use your personal information to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activity. If you register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other account information with anyone. If you believe your account has been compromised, please contact us immediately.

• Communicating with You: We may use your personal information to provide customer support, respond to your inquiries, and improve our Services. This is in our legitimate interests to provide effective customer service and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site.

For specific information about the Cookies we use in connection with Shopify, please refer to Shopify's Cookie Policy.

We use Cookies to operate and improve our Site and Services, including remembering your actions and preferences, conducting analytics, and better understanding how users interact with our Services.

We may also allow third-party service providers and partners to use Cookies on our Site to help tailor services, products, and advertising on our Site and other websites.

Most web browsers automatically accept Cookies by default. However, you can configure your browser to remove or reject Cookies through your browser settings.

Please note that removing or blocking Cookies may negatively affect your user experience and may cause certain features or functionality of our Services to operate incorrectly or become unavailable. Blocking Cookies may also not completely prevent the sharing of certain information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy. These circumstances may include:

• Vendors and third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

• Business and marketing partners, including Shopify, to provide services and advertise to you.

• Third parties where you direct, request, or otherwise consent to us disclosing certain information, such as when information is required to ship products to you or when you use social media widgets or login integrations.

• Our affiliates or other entities within our corporate group, where necessary to operate our business.

• In connection with a business transaction, such as a merger, acquisition, or bankruptcy.

• To comply with applicable legal obligations, including responding to subpoenas, search warrants, or similar legal requests.

• To enforce applicable terms and policies and to protect or defend our Services, our rights, and the rights of our users or others.

We have, in the past 12 months, disclosed the following categories of personal information and sensitive personal information (where applicable) for the purposes described above:

• Identifiers: Basic contact details and certain order and account information.

• Commercial information: Order information, shopping information, and customer support information.

• Internet or similar network activity: Usage Data.

These categories of information may be disclosed to:

• Vendors and third parties that provide services on our behalf, including Internet service providers, payment processors, fulfillment partners, customer support providers, and data analytics providers.

• Business and marketing partners.

• Affiliates.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User-Generated Content

Our Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of our Services, that content may be publicly accessible to anyone.

We do not control who may access information that you choose to make publicly available, and we cannot guarantee that parties who have access to such information will respect your privacy or keep it secure.

We are not responsible for the privacy or security of information that you make publicly available, or for the accuracy, use, or misuse of information that you disclose to or receive from third parties.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by us, you should review that website's privacy, security, and other applicable policies.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites.

Information you provide on public or semi-public platforms, including information shared on third-party social networking platforms, may also be visible to other users of those platforms and may be used by us or third parties without limitation.

The inclusion of links to third-party websites does not, by itself, imply any endorsement of the content, owners, or operators of those websites, except where expressly stated on our Services.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request that the information be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 18 years of age, as those terms may be defined under applicable law.

Security and Retention of Your Information

Please be aware that no security measures are perfect or completely impenetrable, and we cannot guarantee absolute security.

In addition, information you send to us may not be completely secure while in transit. We recommend that you avoid using unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide our Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline your request as permitted by applicable law.

• Right to Access / Know: You may have the right to request access to the personal information we hold about you, including information about how we use and share it.

• Right to Delete: You may have the right to request that we delete personal information we maintain about you.

• Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.

• Right to Portability: In certain circumstances, you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party.

• Restriction of Processing: You may have the right to request that we stop or restrict the processing of your personal information.

• Withdrawal of Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.

• Appeal: You may have the right to appeal our decision if we decline to process your request. You may do so by replying directly to our denial.

• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional communications, such as emails relating to your account or orders.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights.

We may need to collect certain information from you to verify your identity, such as your email address or account information, before processing your request.

Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. Before accepting such a request, we may require proof that you have authorized the agent to act on your behalf, and we may require you to verify your identity directly with us.

We will respond to your request within the timeframe required by applicable law.

Complaints

If you have any concerns or complaints about how we process your personal information, please contact us using the contact details provided below.

If you are not satisfied with our response, you may, depending on where you live and applicable law, have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you live, including in the United States.

Your personal information may also be processed by our employees, third-party service providers, and business partners located in other countries.

If we transfer your personal information outside Europe, where applicable, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contractual mechanisms issued by the relevant competent authority in the United Kingdom, unless the transfer is to a country that has been determined to provide an adequate level of data protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Email: info@pdc.ae

Address:
SPAN PRECAST
Dubai Investment Park – 2
EBC Warehouse, Warehouse No. 7
Dubai, United Arab Emirates